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Shopping & Orders

Where is my order?

Tracking is provided by each vendor. Check My Account → Orders for your tracking link. Still no info after 2 business days? Contact the vendor from your order detail, or email [email protected] and we’ll help.

Vendors set their own handling times. Most orders ship within 2–5 business days. 

Returns are handled by each vendor. See the Returns & Refunds page for steps and eligibility. If the vendor hasn’t replied within 3 business days, contact us.

DVN Premium members save 15% site-wide automatically when logged in.

Selling on DVN

How do I become a vendor?

Go to My Account and choose Register as Vendor, then complete your profile and start listing products.

No monthly fees. A 15% transaction fee applies when you make a sale.

Vendor Dashboard → Products → Add New. Upload photos, set price, stock, and shipping.

Stripe Express Payments 

1. What is Stripe Express?

Stripe Express is our secure payment partner that allows DaVillageNetwork vendors to receive payouts directly to their bank account or debit card. You must connect your store to Stripe Express in order to get paid.

2. Do I need a Stripe account already?

No. When you click Connect with Stripe in your Vendor Dashboard, Stripe will walk you through creating a free Express account. If you already have one, you can log in and connect it.

3. How do I connect my store to Stripe Express?

  1. Log into your vendor dashboard.

  2. Go to Settings → Payment.

  3. Click Connect with Stripe.

  4. A secure Stripe page will open. Fill in:

    • Legal business or personal name

    • Date of birth

    • Address

    • Bank account or debit card details for payouts

    • Last 4 of SSN (for U.S. sellers)

  5. Submit the form. Once approved, you’ll be redirected back to your dashboard.

4. What info do I need handy?

  • U.S. vendors: SSN last 4 digits, address, date of birth, phone number, and your bank/debit card details.

  • Business vendors: Business EIN (Tax ID), business address, and bank details.

5. Is my information secure?

Yes. All sensitive details are entered directly on Stripe’s secure servers. DaVillageNetwork does not see or store your bank info.

6. How do payouts work?

  • Payouts are automatic to your connected bank account or debit card.

  • Standard payout speed: 2–7 business days depending on your bank.

  • You’ll see payout schedules inside your Stripe Express dashboard.

7. How do I access my Stripe Express dashboard?

  • In your vendor dashboard, click Payment Settings → Login to Stripe Express.

  • From there, you can update bank info, view payouts, and download tax forms.

8. What if I don’t connect to Stripe Express?

If you don’t connect, your store will not be able accept orders, because payouts cannot be sent until you complete the connection.

9. Can I change my bank account later?

Yes. Log into your Stripe Express dashboard and update your payout details at any time.

10. Who do I contact for issues?

  • Payment issues or failed payouts → Check your Stripe Express dashboard for alerts.

  • Account verification issues → Stripe will email you directly with steps.

  • Other questions → Contact DaVillageNetwork support through your vendor dashboard.

How to Set Up Your Shipping (Vendors)

Step 1 – Enable Shipping

  1. Go to your Dashboard → Settings → Shipping

  2. At the top, click “Use previous shipping system”

  3. Check the box Enable Shipping

  4. Leave the default prices at 0 – don’t edit them

  5. Only update these fields:

    • Processing Time (example: 1–3 business days)

    • Shipping Policy (your rules for shipping)

    • Refund Policy (your rules for returns)

    • Ships From (select your country)

  6. Scroll down and click Save Settings

Step 2 – Set Shipping Per Product

  1. When adding or editing a product, scroll to Shipping and Tax

  2. Leave Weight, Length, Width, and Height blank

  3. Set Shipping Class to Standard

  4. Check Override your store’s default shipping cost for this product

  5. Enter your costs:

    • Additional Cost – your flat shipping fee for this product

    • Per Qty Additional Price – (optional) add extra cost if more than one unit is bought

  6. Under Tax:

    • Tax Status = Taxable

    • Tax Class = Standard

  7. Save/Update your product

That way, the shipping will always calculate properly at checkout for each product.

Vendors cannot create new product categories.
All categories on Da Village Network are managed by our admin team to keep the site organized and easy to shop.

👉 If you need a new category for your products, please contact us and we’ll review and add it for you if appropriate.

This ensures categories stay consistent for all vendors and customers.

  1. How to Add Products with Variations

    1. When creating a product, set Product Type to Variable.

    2. Fill out the next product fields as normal (title, description, images, price, etc.).

    3. When you get to the Attributes & Variations section:

      • Click Custom Product Attribute.

      • Choose from an existing attribute (like Size, Color, Bottle, etc.) or click Add attribute to create your own.

      • Enter the attribute name (e.g., Bottle).

      • Under Values, select all the options this product will have (e.g., 8oz, 16oz, 32oz). If what you need isn’t there, click Add new to create it.

      • Click Save attribute.

      • Repeat for any other attributes your product needs.

    4. Once attributes are saved, go to Add variation and click Go (right next to the words “Add variation”).

      • You will then see a box appear below with bold numbers on the left.

      • Click the white dropdown box to select a variation (e.g., Bottle: 8oz).

      • Check both “Visible on the product page” and “Used for variations.”

      • Check Manage stock.

      • Upload an image for this variation.

      • Enter Price (and Sale Price if applicable).

      • Enter Stock Quantity (and choose whether to allow backorders).

      • Fill in Low stock threshold if desired.

      • Leave Shipping class and Tax class unless you need a special setup.

      • Add a description if needed.

    5. To create more variations, go back to Add variation → Go and repeat the process for each option.

    ✅ When you’re finished, customers will be able to choose from your variations (like different sizes, colors, or styles) right on the product page.

Store Banner (Header Image)

  • Recommended size: 1200 × 300 px

  • Format: JPG (photo) or PNG (design/graphic)

  • Tip: Use a wide, short rectangle style. Keep important text or logos centered so they don’t get cut off.

How to upload your banner:

  1. Go to Vendor Dashboard → Settings → Store.

  2. Under Banner, click Upload Banner.

  3. Select your 1200×300 px image.

  4. Save changes.

🏷️ Store Logo (Profile Icon)

  • Recommended size: 150 × 150 px

  • Format: PNG with transparent background (preferred), or JPG

  • Tip: Use a square image. Avoid text that’s too small.

How to upload your logo:

  1. Go to Vendor Dashboard → Settings → Store.

  2. Under Profile Picture / Store Logo, click Upload Logo.

  3. Select your 150×150 px logo.

  4. Save changes.

📦 Product Images

  • Main product image: 1000 × 1000 px (square is best)

  • Gallery images: Minimum 800 × 800 px

  • Format: JPG (smaller file size) or PNG (transparent background)

  • Tip: Use square images so your product looks neat in the shop grid.

How to upload product images:

  1. Go to Vendor Dashboard → Products → Add New Product.

  2. Under Product Image, click Upload Image.

  3. Add your main product photo (1000×1000 px).

  4. Add extra images under Product Gallery.

  5. Save product.

✅ Quick Summary (share with vendors)

  • Banner: 1200×300 px

  • Logo: 150×150 px

  • Product: 1000×1000 px (main), 800×800 px (gallery)

  • Canva Templates You Need

    1. Store Banner Template

    • Size: 1200 × 300 px

    • Style: Wide rectangle, space for a big photo background with text/logo in the center.

    • Export: JPG (small file size) or PNG.

    2. Store Logo Template

    • Size: 150 × 150 px

    • Style: Circle/square frame so vendors can see how it will crop.

    • Export: PNG (preferred, transparent background) or JPG.

    3. Product Image Template

    • Size: 1000 × 1000 px

    • Style: Plain background (white/gray).

    • Export: JPG (for faster loading).

    ✅ Step-by-Step to Create in Canva

    1. Go to Canva → Create a design → Custom size.

    2. Enter the dimensions above (e.g., 1200 width × 300 height for banners).

    3. Save each template and label clearly:

      • Store Banner 1200x300

      • Store Logo 150x150

      • Product Image 1000x1000

    4. Share the template link with your vendors so they can “Use Template” and just replace the sample images/text.

About DVN & Membership

What is Da Village Network?

A community-driven marketplace supporting Black-owned and local businesses.

15% off every order, plus early access to new vendors and deals. Cancel anytime for $2.99/month.

Visit Premium Membership and click Join Now.

Help & Support

How do I contact a vendor?

Go to My Account → Orders, open your order, and use the Message Vendor option.

If there’s no reply after 3 business days, email [email protected] with your order number and we’ll follow up.

Email the link and details to [email protected].