Returns & Refunds
Returns & Refund Policy
Here it is complete:
Returns & Refunds Policy Last updated: April 6, 2026
At The Da Village Network (DVN), we operate as a marketplace where independent sellers offer products directly to customers. Because of this, return and refund policies may vary depending on the seller. Please review this policy carefully before making a purchase.
1. Vendor Responsibility
Each seller on DVN is responsible for:
- Setting their own return and refund policies
- Processing returns and issuing refunds
- Communicating directly with customers
DVN requires all sellers to operate fairly and respond to customer inquiries in a timely and professional manner.
2. Contact the Seller First
To request a return or refund:
- Log in to your account → My Orders
- Select your order
- Contact the seller directly using the available support option
This is the fastest way to resolve most issues.
3. Return Eligibility
Return eligibility may vary by seller. In general:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Requests must be made within the seller’s stated return window
The seller will determine eligibility and provide return instructions when applicable.
4. Refund Processing
- Refunds are issued by the seller after the returned item is received and inspected
- Approved refunds are sent to the original payment method
- Processing time is typically 5–10 business days
5. Non-Returnable Items
Depending on the seller, the following items may not be eligible for return:
- Perishable goods (food, flowers, etc.)
- Personal care products (soaps, oils, skincare, etc.)
- Digital products or downloads
- Items marked as Final Sale
- Custom or made-to-order items
6. DVN Store Items (Shipped by The Da Village Network)
Products labeled “DVN Store” are sold and fulfilled directly by The Da Village Network through trusted shipping partners.
Return Eligibility (DVN Store)
- Returns accepted within 30 days of delivery
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 30 days of delivery
- Include photos of the item and packaging. If photos do not clearly show the damage, a short video will be required to process your claim
- Include your order number and a description of the issue
We will review your case and work to resolve it with a replacement or refund when applicable.
Incorrect or Missing Items
- Wrong item received: Full refund or replacement offered
- Wrong color or size that does not affect function: Refund or replacement offered with proof of issue
- Missing parts that affect function: Full product replacement
- Missing parts that do not affect function: Partial refund or replacement of the missing part
Return Process (DVN Store)
To request a return, email us at: [email protected]
Please include your order number and reason for return.
Shipping Costs
- Customers are responsible for return shipping unless the item is defective or incorrect
- Original shipping costs are non-refundable
Refunds (DVN Store)
- Refunds are issued after returned items are received and inspected
- Processing time is typically 5–10 business days
7. Delayed Shipments
If your order shows no tracking updates or appears stuck in transit, please allow up to 45 days from the shipment date before a delay dispute can be filed. If your tracking status shows Pending or Expired beyond this window, contact us and we will investigate.
Note: Some tracking delays may occur due to local post office holds or carrier processing. We recommend checking with your local post office if the package appears nearby but undelivered.
8. Delivery & Missing Package Policy
Sellers are responsible for shipping orders and providing tracking information.
Delivery Confirmation
Orders are considered fulfilled once marked “Delivered” by the shipping carrier (USPS, UPS, FedEx, etc.).
If Your Package Shows Delivered but Is Missing
Before requesting a refund, you must:
- Check around your property (porch, mailbox, garage, etc.)
- Ask neighbors or household members
- Contact your local post office or carrier directly
- Allow 24–48 hours for possible delayed scans
⚠️ DVN and its sellers are not responsible for lost or stolen packages after delivery is confirmed by the carrier.
If Your Tracking Shows Undelivered
If tracking shows an alert such as insufficient address, unknown recipient, refused delivery, or not picked up in time — contact your local post office to arrange pickup or redelivery. If you believe your package was never delivered despite no alert on tracking, a non-delivery certification issued by your local post office with an official stamp may be required to process your claim.
🛡️ High-Value Orders: For certain orders, sellers may require signature confirmation or additional shipping insurance to protect both the customer and the seller.
9. Disputes We Are Unable to Process
The following situations are generally not eligible for refunds or returns:
- Buyer’s remorse or personal preference
- Customer ordered the wrong item, size, or SKU
- Shipping address was entered incorrectly at checkout
- Product differences that were clearly disclosed in the listing
- Damage to outer packaging only (box dents, minor scuffs) when the product itself is intact
10. Force Majeure
DVN and its sellers are not responsible for shipping delays or product damage caused by events outside our control, including but not limited to: natural disasters, severe weather, pandemics, carrier disruptions, strikes, or war. We will make every effort to communicate delays when they occur.
11. Escalation to DVN Support
If a seller does not respond or your issue remains unresolved, contact DVN Support:
Please include:
- Order number
- Seller name
- Description of the issue
DVN will review the situation and assist where possible.
12. Need Help?
- Step 1: Contact the seller through your My Orders page
- Step 2: If unresolved, email us at [email protected]