Shipping Policy

Last updated: 9/10/2025

At Da Village Network (DVN), our role is to provide a safe and supportive marketplace for entrepreneurs and shoppers. Because each product is sold directly by independent vendors, vendors are responsible for managing their own shipping and communicating with their customers.

If you have any questions about your order, please reach out to the vendor first using the contact options in your account. If you don’t receive a response within a reasonable timeframe, our DVN Support Team can step in to assist.

1. Processing Time

Vendors typically process orders within 2–4 business days.
Processing times may vary depending on the vendor and product.
Once your order ships, the vendor will provide tracking information.

2. Shipping Methods & Rates

Vendors choose their preferred shipping carriers (USPS, UPS, FedEx, DHL, etc.).
Shipping costs are calculated at checkout based on the vendor’s settings, location, and the buyer’s delivery address.
Some vendors may offer flat-rate or free shipping promotions.

3. Delivery Times

Standard U.S. delivery: 3–7 business days after processing.
International delivery: 7–21 business days, depending on location and customs.
Delivery times are estimates and may vary by vendor.

4. Multiple Vendors, Multiple Packages

If you purchase from more than one vendor, your order may arrive in separate shipments.
Each vendor will provide their own tracking number.

5. Order Questions & Communication

Please contact the vendor directly for questions about tracking, cancellations, or delivery updates.
Vendors are expected to respond to customers in a timely manner.
If you do not receive a response or resolution from the vendor, you may contact DVN Support at [email protected], and we’ll assist further.

6. International Shipping & Customs

Buyers are responsible for any customs duties, taxes, or import fees.
DVN and its vendors are not liable for delays caused by customs or international carriers.

7. Need More Help?

Start by contacting your vendor directly through your My Account → Orders page.
If you don’t hear back or need extra support, email us at:
📧 [email protected]