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Vendor Policies

Vendor Policies

📑 Vendor Policies — Da Village Network

Last updated: [insert date]

At Da Village Network (DVN), we believe in building a supportive, professional marketplace where vendors can thrive and customers can shop with confidence. To keep things fair and consistent, all vendors must agree to the following policies.

1. Vendor Responsibilities

  • Vendors must provide accurate product descriptions, photos, and pricing.

  • Vendors are responsible for fulfilling orders in a timely manner.

  • Vendors are expected to communicate directly with customers for order-related questions, returns, or issues.

2. Order Processing & Shipping

  • Vendors must process orders within 2–4 business days, unless otherwise stated.

  • Vendors must provide a valid tracking number once an order ships.

  • Vendors are responsible for choosing carriers and setting shipping rates.

  • Customers should be kept informed of delays or backorders.

3. Returns & Refunds

  • Vendors must clearly state their return/refund policy on each product listing.

  • Vendors are responsible for handling return and refund requests directly with the customer.

  • Vendors must issue refunds promptly once a return is received.

  • If a vendor fails to respond or resolve issues, DVN Support may step in.

4. Customer Communication

  • Vendors must reply to customer inquiries within 2 business days.

  • Respectful, professional communication is required at all times.

  • Failure to communicate may result in account suspension.

5. Prohibited Items

The following are not allowed on DVN:

  • Illegal, counterfeit, or stolen goods

  • Dangerous or hazardous items

  • Items that promote hate, violence, or discrimination

  • Any product that violates intellectual property rights

6. Vendor Fees & Payouts

  • DVN charges a 15% transaction fee on each order.

  • Premium Vendors may receive additional visibility and perks.

  • Payouts are issued on a set schedule (details in your Vendor Dashboard).

7. Account Termination

DVN reserves the right to suspend or remove vendors who:

  • Consistently fail to fulfill orders

  • Do not follow policies or legal requirements

  • Receive repeated unresolved complaints from customers

8. DVN Support’s Role

  • Vendors are the first point of contact for customers.

  • DVN will step in only if a vendor fails to respond or resolve an issue.

  • DVN’s goal is to protect both vendors and customers while maintaining trust in the marketplace.

9. Policy Updates

These policies may be updated from time to time. Vendors will be notified of major changes via email or dashboard notifications.